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ANSWERS TO YOUR QUESTIONS

Shipping Information

What's the cost of shipping?

Shipping is FREE with Door Hanger of the Month Club, Seasonal Door Hanger Club, and Blank Door Hanger of the Month subscriptions.

When will you ship my subscription box?

Door Hanger of the Month Club
Door Hanger of the Month subscriptions are shipped on or before the last day of the month.

Seasonal Door Hanger Club
Seasonal subscriptions ship on or before the last day of the month in January, April, July, and October.

Blank Door Hanger of the Month
Blanks ship within the first week of the month.

How long will my shipment take to arrive?

We ship via USPS Priority mail. Boxes should arrive in 1-5 business days once shipped, barring any carrier delays. Due to COVID-19 causing delays, please be patient with shipping services.

Where do you ship?

We ship nationwide!

Payment Information

When will I be charged?

Door Hanger of the Month Club
Your account will be charged within 24 hours of completing checkout. Future membership payments will automatically be debited from your account on the 10th of the month.

Blank Door Hanger of the Month
Your account will be charged within 24 hours of completing checkout. Future membership payments will automatically be debited from your account on the 1st of the month.

Prepay and Save
All Prepay and Save subscriptions will automatically renew for the next 3, 6, or 12 months after the prepayment period. Future payments will be automatically debited on the 1st of the month for Blank Door Hanger of the Month and on the 10th of the month for Door Hanger of the Month Club.
Seasonal Door Hanger Club
Your account will be charged within 24 hours of completing checkout. Future membership payments will automatically be debited from your account on the 10th of January, April, July, and October.

Tiff's Template Tribe
Your account will be charged within 24 hours of completing checkout, and your membership will automatically renew each month on the same date as your first payment.

Workshops and Other Products
Your account will be charged within 24 hours of completing checkout.

Orders and Subscription Management

How can I check my order status?

Access your customer account by clicking the "My Account" icon at the top right of the page. When you log in, you'll see a list of recent orders.

How can I manage my subscription?

Log in to your customer account and click "Manage Subscription." From there, you can cancel your subscription or change your delivery address. You may not cancel orders after they have been started, or after they have been shipped.

Can I order custom products?

Yes! Visit our Etsy store and shop products available. Don't see something you're looking for? Contact us directly via our contact page.

How do I track an order?

After your order has been shipped, you'll receive an email from us with tracking information. You may also check your order status and view your tracking number by clicking “Order History” in your customer account.

When will I receive my refund credit?

Typically, credits take 7-10 business days to post from the time we process them. Depending on your bank, it may not show on your account until your next billing statement.

Waitlist Signup

Our waitlist members get exclusive early access to each of our monthly product launches. Get notified when we launch our Door Hanger of the Month Club, Seasonal Door Hanger Club, Blank Door Hanger of the Month, and more by entering your email below!